document.write(''); document.write('
'); document.write(' '); document.write('

\"When we make it really difficult to get a hold of somebody, what that brand is telling me as a customer or a member is that I\'m not valued.\" via Katherine Regnier @katRegnier on the @dgisocial #podcast

'); document.write('
Click To Tweet
'); document.write('
'); document.write('
');